Privacy Policy

The controller of your personal data is PROYECTOS Y NEGOCIOS PLANET VILLA, S.L.U., registered at Av. de la Purisima, 1, 03182 Torrevieja, Alicante, España.

Data protection contact: info@planetvilla.es or (+34) 865 671 003, (+34) 633 226 680.

This policy applies to all personal data collected through the website planetvilla.es and its contact forms, in accordance with EU Regulation 2016/679 (GDPR) and applicable Spanish law.

Data you provide directly:

• Full name
• Email address
• Phone number
• Content of messages submitted through contact forms
• Property preferences (type, budget, location)
• Any other information you choose to provide voluntarily

Data collected automatically:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, browsing order and session duration
• Traffic source (search engine, direct link, social media)
• Cookie data — see the Cookie Policy for details

We process your data for the following purposes, each with its corresponding legal basis:

• Responding to information requests — basis: performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR)
• Sending relevant property offers — basis: your explicit consent (Art. 6(1)(a) GDPR)
• Improving site experience and traffic analysis — basis: our legitimate interests (Art. 6(1)(f) GDPR)
• Compliance with legal obligations (accounting, tax reporting) — basis: legal obligation (Art. 6(1)(c) GDPR)
• Marketing communications by email or phone — basis: explicit consent or legitimate interest for existing clients

We do not sell or transfer your personal data to third parties for their own commercial purposes. We may share data strictly as necessary with:

• Hosting and infrastructure providers — for the technical operation of the site
• Email marketing service providers — for sending authorised communications
• Web analytics platforms (e.g. Google Analytics) — for understanding visitor behaviour
• Real estate partners and notaries — solely within the brokerage process and with your consent
• Competent public authorities — when required by law

All third-party service providers are contractually required to maintain data confidentiality and to process data solely in accordance with our instructions and GDPR.

Some service providers we use (e.g. Google Analytics, email platforms) may store or process data outside the European Economic Area (EEA). In such cases we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses adopted by the European Commission
• Certification under recognised adequacy frameworks
• Other mechanisms provided for in Chapter V of the GDPR

We store your data only as long as necessary, according to the following criteria:

• Contact form data: 2 years from last interaction, if no transaction results
• Contractual data (brokered sale/purchase): 10 years, under Spanish tax and commercial law
• Marketing data (subscriber lists): until consent withdrawal or 3 years from last email open
• Technical and browsing data (logs, analytics cookies): per the tools' own settings (typically 13–26 months)

On expiry of the retention period, data is deleted or irreversibly anonymised.

Under the GDPR, you have the following rights:

• Right of access — to obtain a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten") — to request deletion, subject to legal conditions
• Right to restriction of processing — to limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing
• Right not to be subject to automated decisions — including profiling with legal effects
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact us at:

• Email: info@planetvilla.es
• Phone: (+34) 865 671 003, (+34) 633 226 680
• Address: Av. de la Purisima, 1, 03182 Torrevieja, Alicante, España

We will respond to your request within 30 calendar days. We may ask for proof of identity to protect data confidentiality.

We use cookies and similar technologies to improve site functionality and analyse traffic. Please see our Cookie Policy for full details on the types of cookies used, their legal basis, and how to manage them.

We apply appropriate technical and organisational measures to protect your data against:

• Unauthorised external or internal access
• Accidental loss, destruction, or alteration
• Unauthorised or unlawful disclosure

These measures include: encrypted communications (HTTPS/TLS), role-based access control, regular data backups, and periodic security audits. However, no internet data transmission can be guaranteed 100% secure.

The Planet Villa website is not intended for persons under 18 years of age, and we do not knowingly collect personal data from minors. If you become aware that a minor has provided us with data without parental consent, please contact us for immediate deletion.

If you believe that our processing of your personal data infringes applicable law, you have the right to lodge a complaint with the competent supervisory authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es.

We encourage you to contact us first so we can try to resolve any concern amicably.

We reserve the right to update this Privacy Policy to reflect legislative, service, or operational changes. The date of the last update is shown at the top of this page. Continued use of the site after publication of changes constitutes acceptance of the new version.